Do you really hear patients?

Do you really hear patients? Communication breakdowns between healthcare providers, patients, and caregivers can have profound impacts on long-term health.  Even for those not working directly with patients, as payers, hospital administrators and life science industry professionals, it is crucial to learn from documented failures in communication. As an example, consider parents whose children were born prematurely and who had extended stays in a neonatal intensive care units (NICUs).  A survey of parents conducted in the Inspire Preemie Community revealed significant problems in their experiences with NICUs. The survey findings, detailed in an Inspire eBook called Untangling the [...]